About Us
"Where compassionate care meets clinical excellence — 24 hours a day."
Established in late 2022, KLINIK UTAMA 24 JAM, also known as Utama Medgroup, is committed to delivering high-quality healthcare services to the community. Our mission is to provide compassionate and comprehensive medical care to patients of all ages, races, religions, and economic backgrounds.
With a team of dedicated and experienced healthcare professionals, we prioritize your well-being above all else. From emergency care and general health check-ups to vaccinations and chronic disease management, we offer a wide range of medical services tailored to your needs.
Today, we are proud to operate over 40 branches nationwide, making quality healthcare more accessible to Malaysians everywhere.
At KLINIK UTAMA 24 JAM, we believe that every patient deserves the best care possible — and we are here to deliver just that.
Visit us today and experience the difference of trusted, professional healthcare.
New Branches & Brand Alignment
Several new Klinik Utama branches were successfully opened in strategic areas such as TTDI, Putra Heights, and Seksyen 20 Shah Alam. At the same time, a unified branding initiative was introduced across all branches to ensure consistency in professional image and identity.
Expansion of Antenatal & 5D Ultrasound Services
With growing demand for maternity care, more 5D ultrasound machines were installed and dedicated weekly sonography slots were introduced. Female doctors were added to the roster to provide expecting mothers with preferred options.
Consistent Staff Training Initiatives
In-house training sessions and workshops were conducted regularly to enhance service quality, clinical management, and health product knowledge. This included modules on effective communication and emergency handling.
Centralized Appointment & Record Management
A more structured appointment system was rolled out, enabling patients to book via the website and automatically route to the selected clinic. This streamlined scheduling for doctors and improved overall patient flow.
2024
Expanding Reach, Enhancing Trust
Started with 2 clinics in Selangor
Our journey began with the establishment of two Klinik Utama branches strategically located in Selangor. These clinics aimed to provide 24-hour accessible healthcare services to surrounding communities.
DEC 2022
The Beginning
Expanding to East Coast and Northern Regions
Klinik Utama extended its presence by launching new branches in Beserah and Raub, bringing accessible, 24-hour medical care to more communities in Pahang.
Integrated Feedback & Review Collection
A new system encouraged patients to provide feedback and leave Google reviews via WhatsApp, leading to improved service delivery and stronger online presence.
Panel Clinic Network Strengthened
Throughout 2025, Klinik Utama secured more collaborations with corporate companies and insurance panels, becoming the go-to choice for employee medical needs and routine check-ups.
Community Health Engagement
Various health awareness campaigns and educational outreach efforts were conducted in collaboration with local schools, mosques, and community groups—focusing on preventive care and early detection.
2025
Strengthening Our Foundations
2023
Charting the Path Forward
Driven by a vision to expand our reach and serve more communities, we began exploring opportunities for strategic growth. Plans were initiated to acquire and operate a total of 10 clinics under a unified healthcare brand.
Rantau Panjang, Klang: Growth from 80 to 200 Patients Daily
Our Rantau Panjang branch in Klang experienced significant growth, with daily patient visits increasing from 80 to over 200. This surge reflected rising community trust, enhanced service offerings, and our commitment to efficient, patient-centered care.
Started Receiving Appointments as a Panel Clinic for Corporate Clients
Klinik Utama began securing partnerships with various companies, becoming a trusted panel clinic for their staff healthcare needs. This milestone expanded our reach and positioned us as a preferred provider in occupational health and corporate medical services.
More Clinics Established in Kuala Lumpur, Pahang & Negeri Sembilan
As part of our strategic expansion plan, Klinik Utama successfully launched new branches across key regions — including the bustling city of Kuala Lumpur, and extending our services into Pahang and Negeri Sembilan. This marked a major step in our vision to become a nationally recognised healthcare provider.
Become a Trusted Clinic with Increasing Patients Across All Branches
By 2026, Klinik Utama had become a trusted name in community healthcare. All branches across Malaysia recorded steady growth in patient numbers, driven by consistent quality of service, experienced medical teams, and strong patient loyalty. Our commitment to care, innovation, and accessibility solidified our position as a leading multi-branch clinic group in the region.
Our journey began with a few clinics in Selangor, and today, with more than 50 clinics spanning multiple states, we’ve grown into a healthcare network committed to providing the highest quality care. Our mission is to expand further, ensuring patients all around have access to exceptional healthcare, marking a new chapter in our history.
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OUR MISSION
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To provide high-quality care that meets our patients’ needs and expectations by offering relief, comfort, and convenience in every visit.
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To promote awareness and education on preventive medicine, while also delivering relief and comfort to patients living with chronic illnesses.
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To offer dedicated services in women’s and baby’s healthcare, supported by the latest technology — including 2D to 5D ultrasound and detailed antenatal checkups.
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OUR VISION
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Klinik Utama 24 Jam will be recognized as one of the highest quality primary care provider with superior clinical outcome thus ensuring every patient to be satisfied with the service provided and will have improvement in their quality of life.
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Compassion
We care deeply for our patients and treat them with empathy, kindness, and respect at every stage of their healthcare journey.Integrity
We uphold honesty, ethics, and transparency in all our actions, ensuring the trust of patients and partners.
Excellence
We strive for the highest standards in clinical care, service quality, and continuous improvement.
Respect
We treat every patient, family, and colleague with dignity and appreciation, regardless of background or beliefs.
Teamwork
We work together across all departments to deliver holistic and seamless care for our patients.
Innovation
We embrace the latest technologies and medical advancements to provide efficient and modern healthcare services.
Accessibility
We are committed to providing round-the-clock care that is affordable and reachable to all communities.